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Terms and conditions of use

TERMS AND CONDITIONS

Svapo World di Leopoldo Poppiti, with headquarter in

Via Risorgimento n ° 9,
Olevano sul Tusciano (SA)
84062
ITALY
VAT 04919240657
 
is the owner of the website http://www.svapoworld.com ("website").

These terms and condition ("terms ") are regulated by the Consumer Code (Legislative Decree no. 206/2005 ), section II Distance contracts (Articles 50-67 ) and the rules of e-commerce (Legislative Decree no. 70/2003).

1 ) TERMS AND CONDITIONS
2 ) PUBLIC OFFER
3) PRICES
4 ) ORDER
5 ) PAYMENT
6) SHIPMENTS
7 ) WARRANTY
8) PRIVACY
9) CONTACTS
10) JURISDICTION
 

1 ) TERMS AND CONDITIONS
The customer is invited to print and keep the Terms and Conditions .

In case of variations of the Terms and Conditions, the order will apply the Terms and Conditions posted on the website at the time when the order has been placed by the customer .

2 ) PUBLIC OFFER
The products and their prices on the website, constitute an offer to the public in accordance with the Terms and Conditions on the website itself. The terms of this offer will only apply to purchases made on the website

The purchase contracts signed on the website are concluded with Svapo World.

In Italy, with decree of 4 August 2011 (G.U. General Series n . 232 of 5 October 2011) has been prohibited the sale to persons under 18 of electronic cigarettes containing nicotine .

 
3) PRICES
All prices are inclusive of VAT and shipping costs are shown when placing the order.

The product prices are shown on the website when confirming the order, without any consideration of price changes that occurred after or previously.

4 ) ORDER
The customer successfully complete the order if the website does not show any error message.

The contract is concluded upon receipt of the order by Svapo World. In this case Svapo World shall acknowledge receipt of the order by sending an e-mail order confirmation to the email address supplied by the customer. This confirmation summarizes: selected items, product prices (including shipping costs), the delivery address and the "Pre-Order Number".

The customer is responsible of the information provided and informs Svapo World immediately if any mistake occurs. Any surcharge due to mistakes in the information provided and not reported at once, will be charged to the customer.

Within 3 (three) working days following the dispatch of the order confirmation, Svapo World will provide the "Final Order Number". This number must be used by the customer in any communication with Svapo World.

It is possible that some products may be occasionally unavailable, in this case, where the products have been chosen by the customer, in whole or in part, Svapo World shall promptly notify the customer.

 

5 ) PAYMENT
online by credit card, debit card or debit card through the Paypal service. For bank transfer (please remember to insert the order number in the note) the due amount must be paid within 3 working days after the placing the order. For shipments within Italy it is also possible to pay with cash on delivery but in this case there is an extra charge of 5 €. For shipments to other EU countries, it is not possible to pay with cash on delivery.

 

6) SHIPMENTS
Svapo World emits receipt of the purchased products by sending it via email to the customer. All the information provided by the customer will be stated in the invoice which goes with the goods. No change to any information will be possible after the issuance of the invoice.

Delivery costs are charged to the customer and appropriately highlighted in the order (except for any promotional offers).

Delivery to Italy, carried by specialized carriers , will be made within 2 working days following the date of receipt of payment or in the case of ‘cash on delivery’ order, the date of receipt of order. For the smaller islands it is necessary to calculate 2 working days more.

Delivery to other EU countries will be made within 5-7 working days following the date of receipt of payment. In this case the ‘cash on delivery’ option is not available.  Please note that when ordering from Svapo World, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.

The shipping costs for each country may change on the basis of carrier fare.

No responsibility can be attributed to Svapo World in case of delay in delivery.

The delivery will take place without an appointment and it is intended on ground floor level.

The carrier shall make one attempt to deliver the products to the address specified by the customer . In the event that such attempt is not successful, the customer will receive a note via mail that the products will remain in storage at the warehouse of the carrier for 30 days (or otherwise on the basis of the regulation of the country destination) and will be available for collection by the customer.

In the case of non-collection of the goods by the customer within the period stated above, the order will automatically be cancelled and the products returned to Svapo World . In this case the shipping costs and operating expense will not be refunded to the customer.

Upon delivery of the products, the customer is required to check that the packaging is not damaged, or wet or otherwise altered, including the sealing materials .

In the event that obvious damage to the packaging and/or products, the customer may refuse the goods, which will be returned to Svapo World without any surcharge to the customer.

Once signed the delivery document, the customer may not oppose objection on the condition of the delivered goods .

Any problems concerning the physical, correspondence or integrity of the products received must be reported promptly to Svapo World for the activation of warranty conditions .

Where it is available (depending on the shipping choice), a link to track the package online will be provided.


 
7 ) WARRANTY
The products sold by Svapo World benefit the following warranty:

Batteries, Chargers and Passthrough: 6 months

Any kind of Atomizers: DOA (dead on arrival ). To communicate within 48 hours of receipt of goods.

E-liquid: only in case of goods not corresponding to what the customer ordered.

Other accessories and spare parts: DOA

The customer who declares that any battery, charger or passthrough are faulty, is required to send the goods to the following address :

SVAPO WORLD DI LEOPOLDO POPPITI
Via Risorgimento n ° 9,
Olevano sul Tusciano (SA)
84062
ITALY

 

Once examined the faulty product, it will be replaced or repaired if passed more than 10 days from the date of purchase. For date of purchase it is meant the date in which the customer receive the goods.

 

 

8) PRIVACY
Customer data is processed by Svapo World in accordance with the legislation on the Privacy.

Svapo World would like to inform the customer that any information provided during the registration will be treated mainly with electronic instruments, for the following purposes :


1 ) online shopping services;

2 ) the recognition of the type and frequency of purchases, the information thus obtained will enable us to best pursue the purposes of paragraph 3 ) ;

3 ) participation in prizes. Offers (even personalized), promotions, discounts, allowances and other services. As well as sending (by email, sms or mms) marketing information and promotion of products. undertake market research.

Providing customer data is optional. Although is necessary for the execution of online shopping services, and a refusal to supply it determines the inability to provide any service.


Your personal information will be accessible to employees and collaborators of Svapo World (specifically in charge of data treatment) and may be disclosed to persons who perform services of a commercial nature or execution of the service in favour of Svapo World (e.g. Delivery).
The holder of the treatment is Svapo World di Leopoldo Poppiti, with headquarter in

Via Risorgimento n ° 9,
Olevano sul Tusciano (SA)
84062
ITALY
VAT 04919240657

Please note that, in relation to the data processed , the customer can at any time exercise the rights recognized by clause 7 of Legislative Decree 30 June 2003, n. 196 "Code concerning the protection of personal data", and in particular, to obtain a copy of the processed data, their updating, correction or integration, cancellation, transformation into anonymous form or blocking of the treatments in violation of the law.
The customer also have the right to oppose, for legitimate reasons to the treatment, as well as the sending of commercial and promotional materials or upon any market research.

To exercise these rights, please write to the attention of Svapo World at the following address: info@svapoworld.com

 

9) CONTACTS
All communications may be addressed to Svapo World at the following address: info@svapoworld.com

10) JURISDICTION
Any disputes will be resolved before the competent Judicial Authority in conformity with the applicable legislation.